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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
  Returns
You may return most new, unopened items sold and fulfilled by Laser Safety Industries, LLC.,  within 30 days of delivery. 30% restocking fee applies to all products returned in new or unopened condition. Item's must be returned within 30 business days of purchase. Customized product are subject to a 40% restocking fee if returned within 30 business days of purchase in new condition. Any Books, Manuals, CD, DVD, VHS tape, and software that has been opened (taken out of its plastic wrap) may not be returned. Laser Safety Industries is not responsible returned items that are lost or stolen during shipping. Please call 1-888-752-7370 (952-405-6947) to arrange return and request a RMA.

For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).

This time period includes:

   * 5 to 10 business days for us to receive your return from the shipper
   * 3 to 5 business days for us to process your return
   * The time it takes your bank to process our refund request (see below for specific guidelines)

We'll notify you via e-mail of your refund once we've received and processed the returned item.

Exchange
If you received a faulty item and need to exchange it for the same item, call us at 1-888-752-7370 (952-405-6947) and request a replacement.
You may exchange most new, unopened items sold and fulfilled by Laser Safety Industries, LLC.,  within 60 days of delivery. 30% restocking fee may apply to all products exhanged in new condition. If you would like to exchange an item for a different one call us at 1-888-752-7370 (952-405-6947, (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.

Return or Exchange Address:
Laser Safety Industries, LLC.
Attn: Return Center
6311 Cambridge Street
St. Louis Park, MN  55418

Please see our Terms & Conditions for additional information.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.